Privacy policy

Privacy Policy

Last updated: August 1, 2026

Envio24 ("we", "us", or "our") operates the website www.envio24.eu and is committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or otherwise use our services.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Your name
Billing and shipping address
Email address
Telephone number
Payment and transaction information
Order details and purchase history
Information you provide when contacting customer support
Technical information such as IP address, browser type, device information, and website usage data

We only collect personal information that is reasonably necessary to provide our services and operate our business.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Arrange delivery of your purchases
Process payments
Communicate with you about your orders
Respond to customer service inquiries
Handle returns, refunds, and exchanges
Improve our website, products, and services
Prevent fraud and protect the security of our website
Comply with legal and regulatory obligations
Send marketing communications where you have provided appropriate consent

3. Payment Information

Payments are processed through secure third-party payment providers. Envio24 does not normally store complete payment card details on its own systems.

Payment providers may process your information according to their own privacy policies and terms.

4. Sharing Your Information

We may share personal information with trusted third-party service providers where necessary to operate our business, including:

Payment processors
Shipping and delivery companies
Website and hosting providers
Shopify and related service providers
Customer support and technology providers
Professional advisers and authorities where required by law

We do not sell your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, analyze website traffic, and improve your shopping experience.

Where required by applicable law, non-essential cookies will only be used with your consent.

You can manage or disable cookies through your browser settings and, where available, our cookie consent tools.

6. Your Rights

Depending on applicable data protection laws, including the General Data Protection Regulation (GDPR), you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of processing
Object to certain processing activities
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with the relevant data protection authority

To exercise your rights, please contact us using the details below.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our products may be intended for children, but our website and online services are directed toward parents, guardians, and other adults.

We do not knowingly collect personal information directly from children without appropriate legal basis or parental involvement where required by law.