Shipping policy

Shipping Policy

Last updated: August 1, 2026

Thank you for shopping with Envio24.

We sell wooden products and children's toys through our online store at www.envio24.eu.

1. Order Processing

Orders are normally processed during our business hours:

Monday – Friday
09:00 – 18:00

Orders are generally processed after successful payment confirmation.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.

If there is an unexpected delay in processing your order, we will contact you using the contact information provided with your order.

2. Delivery

Available delivery methods, estimated delivery times, and shipping costs will be displayed during checkout based on your delivery address and the products in your order.

Delivery times are estimates and may be affected by circumstances outside our control, including carrier delays, public holidays, severe weather, customs procedures, or other unforeseen events.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your purchase.

Any applicable delivery charges will be clearly communicated to you during the ordering process.

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping costs may apply for re-delivery where permitted by applicable law.

5. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at:

contact@envio24.eu

We will investigate the shipment with the relevant delivery provider and assist you with the next steps.

6. Damaged Packages

If your package arrives visibly damaged, please inspect the contents as soon as possible.

If the product is damaged, contact us at contact@envio24.eu and provide your order number and photographs of the damaged product and packaging where possible.

7. International and Customs Charges

For deliveries outside the applicable domestic or EU shipping area, additional customs duties, taxes, or import charges may apply depending on the destination country.

Where applicable, these charges may be the responsibility of the customer.